Marriott Mgr-Transitions, Americas in Bethesda, Maryland

Job Number 18001DLJ

Job Category Rooms and Guest Services Operations

Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP

Brand Corporate

Schedule Full-time

Relocation? No

Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

The Manager, Transitions will support the successful execution of transitioning hotels across all Marriott International brands in the Americas with a focus on Hotel Terminations and Hotel Relicensings. This position will partner with key stakeholders i.e. Legal, Development Asset Management, MBS, OFS and other stakeholders in the transition process including the on the ground hotel teams executing the transition. Coordinate transition efforts with the area cluster teams (Engineering, IR, Revenue Management, Global Sales) and Area VP/Directors.

JOB FAMILY CORE WORK ACTIVITIES

Hotel Terminations [Multi-unit project management (30 - 50 annually) and overall process management]

  • Manage system exit process including brandintegrity, guest service, and data management to ensure Marriott managed andFranchise managed hotels transition properly.

  • Manage all facets of transitiondevelopments, including process communication, transition timeline, communicateto all departments associated with the transition, inclusive of area clusterteams, Marriott Global Sales, Area VP/Directors.

  • Coordinate IR to ensure access andhardware removal for Marriott proprietary systems.

  • Facilitate communications and the process withinMarriott regarding divestitures, closing of sales and reservation systems,guest notifications, shared services, removal of proprietary items, energycontracts, and data requests.

  • Partner with Marriott Rewards RedemptionDepartment and Marriott’s Legal Department to provide data content forinclusion in the term agreement. Assist with due diligence requests andcoordinate with MBS, Owner Reporting, Revenue Management, and Marriott’s GlobalSales Organization

  • Support brand integrity and ensure positivebrand recognition.

  • Execute, communicate and ensure compliancewith Legal.

  • Develop and maintain strongrelationships with internal stakeholders assigned to process transitions(Legal, Information Resources, Revenue Management, Global Sales Team, CustomerCare, Marketing & eCommerce, PMS, MARSHA Reservation Team, SPG GlobalContent Team, Credit Card Ops, Micros, Finance, Contract Compliance).

Hotel Relicensings [Inclusive of bullets listed under Hotel Terminations]

  • Facilitate with the transition and/orcreation of SFAWeb licenses and/or ROS access.

  • Communicate with Marriott’s Global Saleson the proper action steps to transition the hotel from their service.

  • Audit access of key business applications.

  • Review BSA process, standards, thresholdsand accountability with management company.

  • Facilitate conference calls to review theEID and SW1 creation process, ADID transition and business applicationregistration for the incoming management company.

  • Provide recommendations for a successfultransition, including the use of the Technical Training Service (Full serviceonly) by the incoming Management Company.

  • Conduct conference calls to discuss HotelRelicensing & Training Support Services program

  • Coordinate initial contact and emailnotifications to owner/managers regarding the Hotel Relicensing & TrainingSupport Services program

  • Review Land-it system and functionalitywith management company.

Administration

  • Maintain, distribute, and update allelectronic documents and websites pertaining to transitions.

  • Champion transition related directives andstrategies and educate all applicable stakeholders.

  • Execute and communicate annual revisionsof FDD, brand standards, and Quality Assurance program.

  • Identify ongoing transition needs.

  • Monitor Transitions mailbox and delegatetasks to Senior Managers as necessary

  • Discuss property expectations with trainer

  • Process billing submissions

  • Coordinate Marriott rep for MSB Hotel ExitWalk – secure resource and explain program and expectations

  • Retrieve OASIS reports for HotelRelicensing & Training Support Services program on a weekly/bi-weekly basis

  • Coordinate scheduling/participate inschedule call/issue travel releases for Operations Training

  • Refine and update process documents

  • Perform other duties as assigned to meet businessneeds.

JOB SPECIFIC SKILL REQUIREMENTS

  • Negotiate issue resolution.

  • Strong Project Management skills, able tomanage several projects at once.

  • Strong Process Management skills.

  • Possess excellent owner relationshipskills.

  • Complete working knowledge of MarriottReward and SPG systems: MARSHA, FOSSE, PMS, Valhalla, ROS, Opera, LightSpeed,Starboard Reports, StarGuest. OneYield, MRDW, MarRFP, Outlook, etc.

  • Demonstrate technical skills; must becomputer literate and familiar with all Microsoft applications.

  • Maintain a working knowledge of brand standardsacross all 31 Marriott brands, job descriptions and culture.

  • Demonstrate a working knowledge of pricingand yield management.

  • Understand Quality Assurance, SPG and MarriottRewards programs, etc.

  • Integrate and interpret various sources ofinformation.

  • Maintain excellent consensus-building,persuasion, and communication skills (written and verbal).

  • Exhibit effective public speaking andpresentations skills.

  • Present ideas, expectations andinformation in a concise, well-organized way.

  • Actively support the development, trainingand mentoring of associates.

  • Manage the "quality" process inareas of guest service and associate satisfaction.

  • Establish measure and monitor associatelearning processes.

  • Ability to manage upward, ability to leadand influence change.

  • Effectively communicate to several levelsof the organization.

  • Exhibit excellent verbal and writtencommunication and presentation skills.

  • Exhibit effective listening skills andwillingness to resolve issues in a positive manner; encourage diversity ofideas.

  • Skills to negotiate a win-win outcome.

  • Demonstrate account management skillsacross an organization.

  • Strong hotel/ market experience and/or knowledge with afamiliarity of Marriott Rewards and SPG lodging products/ brands/ hoteloperations.

CANDIDATE PROFILE

Education and Experience

  • Bachelor’s Degree preferred

  • Travel 20% of the time

  • Bilingual in Spanish preferred

  • Marriott Corporate Headquarters basedpreferred

  • Knowledge of SPG and MI operations preferred

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.