NANA Regional Corporation CSA - IT Specialist (Must be able to obtain a Secret Security Clearance) in Sterling, Virginia
CSA - IT Specialist (Must be able to obtain a Secret Security Clearance)
SAVA services and solutions help our federal clients provide for national security, improve communications and collaboration, secure the integrity of information systems and networks, enhance data collection and analysis, and increase efficiency and mission effectiveness. We’re at the forefront of the communications breakthroughs that bring Federal, state, local and International organizations together for leading edge collaborative solutions in our fight against global crime and terrorism. Careers@savasolutions.com
The DEA Service Desk is the first stop for all IT user support. The DEA Service Desk Customer Support Administrators are tasked with providing the first line of help to resolve customer administrative and technical problems. Problems are reported to Customer Support Service Desk as incidents or service requests via user telephone calls or e‐mail.
Service Desk administrators must be diligent in engaging with DEA customers when fielding calls to reduce downtime regarding information access and security, and thereby successfully continuing its mission. The Service Desk is the main contact that customers have with SI so every effort shall be made by the Service Desk administrators to resolve DEA customer incidents on a first call basis.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide onsite support for all IT related needs to DEA Sensitive Network
Ability to be an effective communicator
Assist with documenting routine tasks into standard operating procedures that can be share with the team
Provide courteous, knowledgeable, and professional troubleshooting for reported problems
Properly escalate of problems
Maintain complete and detailed records within ticketing system
Server Administration Support to include maintaining onsite backups
Common Service Desk issues include:
Installation of peripherals and desktops
Connectivity issues with hardware and software capabilities
Installation of client‐based desktop software Assistance with applications
Troubleshoot desktop systems peripherals, communications devices, operating system, and desktop application software
Setting up mobile phones for end users
Assist with troubleshooting of mobile devices
Ability to obtain and maintain a Security Clearance; US Citizenship is required.
2-3 years of IT experience
Experience supporting Microsoft Windows environment
Experience repairing and replacing system peripherals
Knowledge of Active Directory (AD)
Experience troubleshooting and resolving network hardware and software pro
Active Secret Clearance is an asset
DEA suitability is an asset
BA/BS Degree from an accredited college or university is an asset
Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at firstname.lastname@example.org or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.
The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.
Please do not use the dedicated email or phone number above to inquire on the status of your job application.
We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.
Job: Information Technology
Primary Location: US-VA-Sterling
Shift: Day Job
Req ID: SAV03307